Our Refund Commitment

We stand behind the quality of our content and want you to be completely satisfied with your SkillUpWorks subscription. We offer a straightforward refund policy to give you confidence in your purchase.

If for any reason you are not satisfied with SkillUpWorks within the first 7 days of your subscription, we will issue a full refund of ₹399 to your original payment method.

Refund Eligibility

You are eligible for a full refund if:

• You request a refund within 7 days of your original purchase date
• Your account has not been suspended or terminated for violation of our Terms of Use
• The refund request is genuine and not part of repeated abuse of our refund policy

Refunds are generally not available after 7 days from purchase. However, we may consider refund requests on a case-by-case basis for exceptional circumstances such as technical issues that prevented access to the platform.

How to Request a Refund

Non-Refundable Situations

Refunds will not be issued in the following situations:

• Refund requests made more than 7 days after the purchase date
• Accounts terminated due to violation of our Terms of Use
• Claims of non-use — if you chose not to use the platform after purchase
• Dissatisfaction with individual questions that does not represent the overall platform quality
• Requests citing interview failure — we provide preparation tools and cannot guarantee outcomes

Payment Processing

All payments on SkillUpWorks are processed by Razorpay, a PCI DSS compliant payment gateway. We do not store your credit card or banking details.

Approved refunds are processed back to the original payment method — credit card, debit card, UPI, or net banking. The time taken for the refund to reflect in your account depends on your bank or payment provider and is typically 5-7 business days.

For any payment-related issues, you may also contact Razorpay support directly at support.razorpay.com.

Technical Issues

If you are experiencing technical difficulties accessing the platform or specific features, please contact us before requesting a refund. We will make every effort to resolve the issue promptly. Technical issues do not automatically qualify for a refund if they can be resolved with support.